One of the many benefits we offer to eLocal advertisers is the ability to pause your account for up to seven (7) days at a time per month, as well as longer for certain circumstances. We offer this because life can be unpredictable and vacations, family emergencies, and even weather can have an effect on your ability to receive new customers and fulfill jobs for them.
We want to make sure you're aware of this option and know how to use it as you need. You'll find the Pause Account option on your Billing tab on your dashboard. Once you click the pause button, a window will pop up asking for the dates you'd like to begin your pause and end your pause as well as a drop-down menu of reasons you are requesting a pause on your account. You have seven (7) reasons which you can select from:
- Account Technical Issues: If you're experiencing technical problems with your account and want to pause activity until it is resolved.
- Call/Lead Quality: The call or lead quality you've experienced is below expectations and you'd like to discuss with Customer Success before proceeding.
- Out of Marketing Budget: You have depleted your marketing budget but don't want to cancel your program or you are unable to replenish your account right now.
- Too Busy for More Work: You don't have time in your schedule to add more customers or jobs.
- Understaffed: You don't have the staff to fulfill more customer jobs at the moment.
- Vacation: You're going on a vacation or taking personal time.
- Other: You have another reason you want to cancel that is not listed above.
This feature is an important way to make sure your calls and leads program is working efficiently for you. If you are experiencing poor call/lead quality, or have any questions about pausing your account, please reach out to our customer success team at 610-629-6449. If you require more than the standard seven (7) day pause window, please also reach out to us, we're happy to discuss options with you.
