At eLocal, you can pause your account for up to 7 days at a time during a billing period. This feature can come in handy for a variety of business reasons that would cause you to put your activity on hold. The pausing feature helps you manage your schedule, and sets expectations to help your customers get the service they need without wasting their time.
Here's the info you need to best understand the scenarios and situations for when to use the pause feature:
You're on vacation...
Everyone needs breaks sometimes, and you shouldn't have to worry about losing customers while you're away enjoying time off. Instead of your customers receiving an out of office voicemail (which we do consider a valid call), you can pause your program and no calls will be sent your way while you're out of office. When you return, everything will turn back on as normal, and you'll be able to continue your program without interruption.
You're short-staffed...
Staffing circumstances can quickly change and your ability to fill service requests and jobs may become a challenge. While you're looking to replace staff or to hire additional resources, you can pause your account. This will allow you to avoid informing potential customers that you're unable to schedule them. It also avoids you having to pay for valid calls that you won't be able to convert.
You've maxed out on jobs booked...
Every industry has busy seasons. If you're a pest control professional and it's the middle of summer or an HVAC professional deep in fall service requests to winterize HVAC units, you might be maxed out on the jobs you can currently service. By pausing your account, you can avoid telling valid customers that you can't fit them into your schedule.
The eLocal pausing feature allows you to maximize your productivity at your business and provide the best possible service for your customers. Should you have any questions or would like to discuss specific circumstances, our Customer Success team is here to help.
