Answering Calls
Answering customer calls can make or break a customer's experience and choose to hire you. Here's how to nail the customer phone call
Best Practices for Your eLocal Program
Set Up Your Business Voicemail
Not all calls get answered but that doesn't mean you should lose customers. A strong business voicemail can help your business
Managing Leads
eLocal's guide to the best way to do intake and manage your leads to turn them into lasting customers
How To Deal With Warranty Calls
Many people search their specific appliance brand when they take to a search engine looking for help. Because of this, customers don’t often know who they are calling when they find a listing they want to reach out to.
Responding to Voicemails and Missed Calls
A missed phone call or a voicemail means a customer was interested enough to take the next step and while they may have missed you
Pausing Feature Best Practices
The pausing feature helps you manage your schedule, and sets expectations to help your customers get the service they need without wasting their time.
